Frequently asked questions from our support
1. How can I place an order with Royalewraps?
To get started, simply click on the “Get a Quote Now” button and fill out the form with your project details. Once submitted, our team will review your request and contact you as soon as possible to begin the process.
2. Do you offer live chat support?
Yes, we’re available via live chat 24 hours a day. If we’re momentarily away, just leave a message and our team will get back to you promptly.
3. Can I view your previous design work or portfolio?
Absolutely! You can view our portfolio on the website to see samples of our previous packaging and label design projects. We take pride in delivering high-quality, visually engaging designs across various industries.
4. How long does it take to design a product label?
Design turnaround time varies by complexity, but typically, a standard label design takes 2 to 4 business days for the first draft. We always aim to deliver promptly without compromising quality.
5. What types of files will I receive after the project is complete?
You will receive print-ready files in the formats you need, such as PDF, AI, PSD, and PNG. We ensure your files are ready for professional printing or digital use.
6. Can I request a Zoom or Microsoft Teams meeting to discuss my project?
Yes, we’re happy to schedule a virtual meeting via Zoom or Teams to discuss your design requirements in detail. Just mention your preference in the quote form or reach out via live chat.
7. What kind of packaging do you design?
We create designs for a wide range of packaging types—boxes, pouches, bottles, jars, tubes, and more. Whether you’re launching a new product or rebranding, we tailor every design to your vision.
8. What details do you need from me to start the design?
We’ll need your logo, product name, dimensions, required text (such as ingredients or usage), preferred colors or styles, and any design references or inspiration you like.
9. Do you offer revisions on the design?
Yes! We offer free revisions based on the package you choose. We work closely with you to make sure the final design perfectly fits your brand.
10. Can you create 3D mockups or product previews?
Yes, we can provide realistic 3D mockups so you can visualize your product with the final packaging design before printing.